The Way to Optimize Outcomes & Create Loyal Clients MP3 Instant Download

There's hearing, then there's listening... Connecting with your clients is key to successful outcomes and customer loyalty. Rebecca Shafir, speech pathologist at the Hallowell Center for Cognitive and Emotional Health in Sudbury Mass., and author of The Zen of Listening: Mindful Communication in the Age of Distraction will discuss the practice and benefits of mindful, authentic listening as it applies to Professional Organizers. Mindful listening can have a profound effect on the speaker - when your clients are truly heard, they can better understand themselves and take action toward meeting their goals. Train your brain to weed out the internal distractions that obscure honest communication; control the listening stoppers, remember more without taking notes; and "get into the movie" of your speaker. In the final segment, Rebecca will describe the communication issues associated with adult Attention Deficit Disorder (ADD). She will share effective communication strategies that can help you and your ADD client succeed.