Managing Clients Expectations in a 24/7 World MP3

You can set the tone for every successful client relationship by carefully managing client expectations. Many business owners, eager to secure and please the client, fall into the trap of promising too much too soon. As a business owner, you can avoid this scenario when you learn that every hour you give away is money your business is losing. You can take steps now - before and during that first appointment to ensure you and your client are on the same page about what will (and won't) be covered by your services. Explore our own experiences with service dissatisfaction both from the client and provider perspective. Identify strategies that will prevent client dissatisfaction or disappointment in our services. Learn tools to defuse those prickly situations that can occur, and achieve a positive outcome instead. Faculty: Standolyn Robertson, CPO, Things in Place,Waltham, MA; Immediate Past- President, NAPO Educational Sessions please note:We ask that you honor the experience-level guidelines and attend the appropriate session for your level of experience in senior move management.