Keynote: Innovating How We Connect CD

Best selling author and former Yahoo executive Tim Sanders will share his secrets to business relationship success at the 2010 annual NAPO conference. Hes launched companies, built brands and now runs a small media services company in greater Los Angeles. Along the way, hes developed strategies for finding, pleasing and keeping customers and partners. In his view, its all about making connections. In his talk, hell show solopreneurs how to boost their business through customer experience management, strategic social media and business relationship innovations. From the corner store to the Fortune 100, the customer experience is the key to generating word of mouse/mouth marketing the secret for a soloprenuer. Hell provide specific techniques, most of which involve only time and effort, to improve in all three areas. Hell provide case studies of small services businesses that used a wow experience to grow the business by five hundred percent in a few years. Hell demonstrate how you can use a weekly networking event to generate new business and make a community contribution at the same time. Finally, hell provide proven techniques to improve your ability to show empathy to customers, suppliers or partners the key to developing a strong and enduring relationship.