Inspiring and Shifting the Stuck Client MP3 Instant Download

It's a tremendous challenge to motivate the client who is disengaged during and between sessions. Also problematic is the MIA (missing-in-action) client who cancels appointments and avoids email and phone inquiries even though the organizing job is incomplete. This session explores several constructive communication techniques to use in these situations. Advanced listening and questioning skills (beyond modalities and intake questionnaires) will be offered. We will also look at useful language to use to openly discuss failed homework and maintenance efforts. Improved communication with your clients will increase their understanding of "backsliding" and "stuck" dynamics. It will increase your understanding of their underlying purpose in hiring you, resulting in more productive organizing sessions, better designed systems, and a long-term alliance which serves you both. The session will primarily be lecture/presentation style but there will also be time for questions and identification of participants' own client experiences.

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