How to Think and Act Like a Concierge CD

When someone thinks about a concierge, you automatically assume that he/she will provide you with over-the-top customer service and will treat your customers like royalty. Unfortunately, however, new employees don't always walk through the door and instantly use their skills in the best ways to deliver extraordinary customer service. Nor can you expect them to instantly transform themselves overnight! But with so much competition throughout the world, the fact remains: It's important to make sure that you and your staff always provide the highest level of service just like a concierge. Join Katharine Giovanni in an extraordinary session where she'll talk about the core beliefs and values that lead to extraordinary customer service. Topics include:

Inside (office) and Outside (client) customer service and etiquette How important image is including your appearance, manners and even the way you speak. What to do (and not do) at your desk How to treat a customer and when to offer assistance Your overall attitude and how to present a positive one to clients Communications Skills -- telephone and email etiquette

From the correct way to shake hands to customer service skills, Katharine will show you how to think and act like a true concierge!

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